COVID-19 Policy

Last updated: July 11, 2022

With the upcoming changes to the mask requirements for Ontario beginning Monday, March 21, 2022, we wanted to give a brief update on the protocols at our hospital: our team will continue to wear masks.  Clients are required to wear masks in our examination rooms. If you do not have a mask, one will be provided at no charge. Curbside service will be provided to those that refuse to wear face masks. This will help ensure that we can operate to our fullest capacity to provide the best medical care to our patients. We appreciate your cooperation up to this point and hope we can continue to count on your patience and understanding.

We will continue to monitor the needs of the clinic and will update you on our protocols when necessary.

If you have any concerns or questions, please email us at rvts@wrah.ca or call us at 519-972-9000.  We ask as we move forward, please practice kindness and be patient with your veterinary team. While constructive feedback is welcome, abuse of staff will not be tolerated.

WAIT TIMES

Unfortunately, due to a high volume of emergency cases and shortage of doctors and staff we can experience longer than normal wait times. Our priority is seeing critically ill patients experiencing life-threatening emergencies immediately. All other patients will be triaged by staff as quickly as possible and will be examined in order by a doctor as soon as possible. Pease be aware that wait times can change if critical life-threatening emergencies come in or arise in hospital. We prioritize case handling and surgeries depending on the resources and information that we have available. If your regular veterinarian is open, you are welcome to call them or another veterinary hospital and see if they can fit you in sooner.

We welcome feedback on our care and these changes, however, abuse of Walker Road Animal Staff members will not be tolerated and may result in refusal of care.

CURB SIDE CARE

Our practice will still offer “curbside care” to clients that request it.  When you arrive, please remain in your vehicle and inform our hospital staff of your arrival by calling 519-972-9000.

Thank you for your patience and trust,

– Your dedicated team at Walker Road Animal Hospital